Return Policy

• If you have a concern with regards to your purchase, please contact us just as soon as possible.
• We ensure that all of our products are inspected carefully before shipping, If an item arrives to you damaged please keep your box & packaging from Canada post and contact us the following business day. We insure all our parcels and we will file a claim with Canada post on your behalf. This may take some time, we appreciate your patience if this is necessary. We reserve the right to either reimburse or re-ship an item at our discretion.
• Many of our suppliers prefer to deal directly with the end consumer for any quality control problem etc. we will supply you with any contact information that you would need to contact these companies.
• The majority of scrapbooking products do not carry manufacturer warranty such as pens, stickers, paper, books, etc. and as such are not returnable. Also any products that have been discontinued or not being restocked cannot be returned.
• All other items are subject to a 25% restocking fee.
• We will handle each case on an individual basis.
• No returns will be accepted without a return authorization code from us.
• If we require you to send back a product we will supply you with a return to sender label. We will not reimburse any shipping costs that you pay to return a package to us.
• Customer Service is our #1 Priority and we endeavour to make sure that your experience with R&R is nothing short of perfect!